FAQs

 

What does On Demand mean?

-Made to order are those items that are not held in inventory. These items are noted with MADE TO ORDER icon within the product image.

Sizing - Storm Creek https://cdn.shopify.com/s/files/1/0464/4225/0398/files/Size_Chart_2023.pdf?v=1696256411

Sizing - Nike https://www.sanmar.com/medias/sys_master/root/h4f/hd4/14122742349854/N-TM-C-B-SizeChart.pdf

What is the MADE TO ORDER production time?

-Our standard production timing is 2-3 weeks from order placement.

**Due to the current status of staffing, supply chain logistics, product inventory and production delays due to covid and the global economy - please allow 4-6 weeks for on demand orders**

Will I be notified when my order has shipped?

-When your order is being shipped directly to your designated address you will receive tracking as soon as the order ships.

What if I have ordered stock items and On Demand items on the same order? When should I expect my order to ship?

-Your order will ship complete once the On Demand items are finished. (2-3 weeks) 

What if I want my stock items now and will wait for the On Demand items to come later?

-Please email warehouse@booshiepromo.com for this request. Please note there will be an additional shipping charge for the split shipment.

What if I have an event in hand date prior to the 2-3 weeks?

-We will do our best to meet your event needs. Please email warehouse@booshiepromo.com with your specific needs and event date.

What if I am not seeing what I need in the store?

-We would be glad to provide you with options for any of your event needs. Please email warehouse@booshiepromo.com with your specific request.

What is the return policy?

-Only stock items are returnable. All On Demand items are not returnable.

-Other approved returns: If you received a defective/damaged item or if we have shipped something to you in error email chris@booshiepromo.com within 10 days of receipt of your order. We will send out a prepaid postage for the return.